Refund Policy

We want you to be confident buying R2 Desk Pro. If it doesn't work for you, we will make it right. This policy is short, direct, and unambiguous.

1. Our Commitment

greeff.dev stands behind R2 Desk Pro. If you are unsatisfied for any reason within the refund window, we will issue a full refund — no interrogation, no hoops.

2. Refund Window

You are eligible for a full refund if you request it within 7 calendar days of your original purchase date. The refund window begins at the time of purchase confirmation, not the time of first use.

3. What Is Covered

The following purchases are eligible under this policy:

• Standard single-seat licenses for R2 Desk Pro.
• Beta / early access licenses, provided the request is within the refund window.
• Purchases made through any greeff.dev-authorized distribution channel (Gumroad, Lemon Squeezy, or direct).

4. What Is Not Covered

The following are not eligible for a refund:

4.1 Expired window. Requests made more than 7 calendar days after the original purchase date are not eligible. We do not make exceptions based on whether the software was used, opened, or activated.

4.2 Renewals and upgrades. If a renewal or upgrade pricing tier is introduced in future, separate terms will apply and will be communicated at the time of purchase.

4.3 Abuse. We reserve the right to decline a refund where there is clear evidence of fraudulent purchase, chargeback abuse, or serial refund behavior (purchasing and refunding the same or similar products repeatedly to obtain extended trial access). In these cases, the license will also be revoked.

4.4 Payment processor fees. In jurisdictions or payment methods where the original transaction fee is non-recoverable by the payment processor, the refund issued will be for the net amount received. We will inform you of any deduction before processing.

5. How to Request a Refund

Send your request to greeff.dev within the 7-day window using one of the following methods:

Web form: https://greeff.dev/contact
Email: pio@greeff.dev

Include the following in your request:

• The email address used at checkout.
• Your order ID or purchase confirmation number.
• The date of purchase.
• A brief reason (optional — we do not require an explanation, but it helps us improve the product).

We will acknowledge your request within 1 business day and confirm eligibility.

6. Processing Time

Once approved, refunds are processed within 5 business days to the original payment method. Depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear on your statement. greeff.dev has no control over your financial institution's processing time.

7. What Happens After a Refund

Upon refund issuance:

• Your license key is deactivated and will no longer function.
• You are required to uninstall R2 Desk Pro from all devices on which it was installed, per the terms of the EULA.
• Any locally stored data (profiles, settings, session files) is not affected by the refund — these exist on your device and are yours to delete.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or payment provider. We process legitimate refund requests promptly and a chargeback is almost always avoidable. If a chargeback is filed before a refund request is made and we determine the charge was valid, we reserve the right to contest the dispute. Disputed chargebacks may result in the associated license being permanently revoked regardless of outcome.

9. Exceptional Circumstances

If you experience a technical issue that prevents basic use of the software and we are unable to resolve it within a reasonable timeframe, we will issue a refund outside the standard window at our discretion. Contact us at https://greeff.dev/contact with full details of the issue and we will assess on a case-by-case basis.

10. Contact

For refund requests or questions about this policy:

Web: https://greeff.dev/contact
Email: pio@greeff.dev
Response time: All refund requests are acknowledged within 1 business day.